Union Bank

Andhra Bank

1800 425 1515

Union Bank of India

1800 208 2244

Corporation Bank

1800 425 3555

About Us

Established in 1919, 1923 and 1906 respectively, Union Bank of India,Andhra Bank and Corporation Bank have a combined legacy of 300+ years. The collective strength of our three esteemed organizations presents a unique opportunity to build a bigger, bolder and better future.

Legacy of Three Banks

Where India Banks

देशवासियों का बैंक

Good People to Bank With

अच्छे लोग, अच्छा बैंक

Prosperity for All

सर्वे जना: सुखिनो भवंतु

Founder

Dr. Bhogaraju Pattabhi Sitaramayya

Seth Seetharamji Kisondayal Poddar

Shri Khan Bahadur Haji Abdullah
Haji Kasim Saheb Bahadur

Founded In

1923

1919

1906

Vision

To become a significant player, providing full range of banking services through innovative customer centric products and to maximize stake holders’ value

To become the bank of first choice in our chosen areas by building beneficial and lasting relationships with customers through a process of continuous improvement

Emerge as a Model for Inclusive Growth and Innovative Banking Services

Mission

To work together towards delivering excellent customer service by leveraging on technology and human resources to attain world classperformance standards

To be a customer centric organization known for its differentiated customer service

To offer a comprehensive range of products to meet all financial needs of customers

To be a top creator of shareholder wealth through focus on profitable growth

To be a young organization leveraging on technology and an experienced workforce

To be the most trusted brand, admired by all stakeholders

To be a leader in the area of Financial Inclusion

To expand our reach to meet the financial needs of people

To provide full range of banking services with innovative products

To continue to adopt modern technology for superior

banking experience

To create a rewarding environment for all stakeholders

To continue as a model organization for transparent and ethical practices

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Product Info

FAQ's

General Questions

1.1. What will be the scale of the amalgamated bank?

• The amalgamated entity will be the 5th largest public sector bank (PSB) andwill have the 4th largest branch network of any bank in India.

1.2. Are there any immediate expectations from me as a customer right now?

• No. It is business as usual for now. The central goal of amalgamation process is to ensure minimal customer disruption. • In case anything is required in the future, we will contact you. If there have been any changes in your address/telephone no/email, you should get in touch with your branch or our call center to get the same updated.

1.3. What are the benefits of amalgamation for me as a customer?

• You will be associated with a much larger bank, having a widespread pan-India network and stronger capital base. • You will now have access to a larger number of branches (including access to our branches/subsidiaries in foreign countries), a wider ATM network and best-in-class digital services • You will have access to a wider array of products, services credit facilities • At the same time, these changes will be carried out with minimal disruption to your existing banking relationship

1.4. Should I initiate a new banking relation with Andhra Bank, Corporation Bank or Union Bank?

• Opening of account or starting of banking relations with Corporation Bank or Andhra Bank is as good as doing it with Union Bank of India and vice versa. From the date of amalgamation, these will be one bank and you are free to initiate a relationship with any of the three entities.

1.5. Will bank branches be affected by this amalgamation?

• No. All branches of all three banks will continue to operate for now.

1.6. Will any ATMs be closed because of the amalgamation?

• No. There will be no closure of ATMs for now.

1.7. I have an account in one of the banks. Can I use the ATMs of the other two banks after the amalgamation without any extra charge?

• Yes. Post amalgamation, customers of Corporation Bank and Andhra Bank will be able to access Union Bank of India‘s ATMs and vice versa without any additional charges. Such transactions will be treated as intra-bank transactions.

1.8. Will I be receiving new account details (A/c No., IFSC code, MICR code, Debit Card Number, etc.)?

• The existing Account No., IFSC code, MICR code, Debit Card Number, etc. will continue even after amalgamation.

1.9. Will I need to apply for a fresh debit or credit card?

• The debit card and/ or credit card will be valid till the expiration date of the current card.

1.10. If my Debit Card/Credit Card is expiring after April 1st, whom can I approach?

• You can approach the parent Bank/Branch and the bank will issue a new card for you.

1.11. Do I have to get a new Debit Card/ATM Card? Is there a charge for the same?

• No. You can continue with the earlier provided card, cheque book and other services. • In case your Debit/ATM Card is about to expire, please contact your bank for re-issue as per the existing process, which will continue.

1.12. Will internet and mobile banking services be affected by the amalgamation?

• No. Internet & Mobile Banking services will continue as per normal. • Internet Banking: Usernames & passwords will remain the same. All 3 internet banking portals will continue to be active for now. Please continue to use your existing internet banking portal for now (i.e., Union Bank customers may continue to use the Union Bank net banking portal, erstwhile Andhra & Corporation Bank customers may continue to use their existing internet banking portals for now). • Mobile Banking: Usernames & passwords will remain the same. All 3 mobile banking Apps will continue to be active for now. Please continue to use your existing mobile banking App for now, and you do not need to download any new App for now.

1.13. What will happen to my lockers in bank branches?

• All lockers will continue in the existing branches as is.

1.14. How can I keep myself updated with the latest developments on the amalgamation? Where I can share amalgamation related feedback?

• You will receive regular updates about the amalgamation via Email & SMS. • For any specific queries or assistance please contact your bank on the existing Toll Free Number of your bank; check the bank’s websitewww.unionbankofindia.co.inor visit your branch in person. Toll free numbers are given below - o Union Bank of India - 1800 208 2244 o Andhra Bank - 1800 425 1515 o Corporation Bank - 1800 425 3555 • Complaints, if any, can be lodged through the existing Call Centre of respective banks as per existing practice.

1.15. I have already submitted my KYC documents. Do I need to re-submit any KYC documents?

• If your KYC is updated in the Bank’s record as per RBI directives, you are not required to submit KYC documents again. • However, as per KYC-AML policy, customer will have to submit documents for re-KYC as per the risk profile of the customers.

1.16. Will there be any change needed from my end with respect to any post-dated cheques that I issue prior to amalgamation?

• All cheques, if already issued, will remain valid and honoured on presentation, if otherwise in order.

1.17. Will I have to request for new cheque books and passbooks?

• No. Existing cheque books and pass books will continue to be valid. Any changes will be communicated separately in advance.

1.18. How will I be affected as a shareholder of one of these banks?

• For all the shareholders of Corporation Bank & Andhra Bank, shares of Union Bank of India will be allotted as per share swap ratio declared after amalgamation.

1.19. Will I receive the same services at BC point in the Amalgamated entity, as I do today?

• Yes. The current services will continue. If there are any changes, it will be intimated well in advance.

1.20. What happens to my points and loyalty rewards program ongoing on my current cards?

• Most benefits will be carried forward to the new Entity. Detailed information on this will be shared separately.

1.21. Will there be any change to the Credit Card Applications which have already been submitted?

• All Credit Card applications, if already submitted, will be processed as per the schemes of the respective banks.

1.22 Who will provide TDS certificates after merger of Union Bank of India, Andhra Bank and Corporation Bank?

• Union bank of India will issue TDS certificate and the same will be delivered by concerned branches of all the three banks.

1.23 Whether single TDS certificate for all three bank’s transaction will be issued?

• No, TDS certificate will be issued bank-wise but will be issued by Union Bank only.

1.24 Who will issue TDS certificate for FY 2019-20?

• Concerned bank will issue TDS certificate for FY 2019-20. From FY 2020-21, Union bank will issue the same.

1.25 Where will new pension accounts be opened for merging banks like Andhra Bank & Corporation Bank ? What will happen to my existing pension account?

• The accounts in all 3 banks will continue to be opened for pensioners, until otherwise communicated. The existing pension account will continue as usual till further communication.

Savings & Current Account Customer

2.1 I hold accounts in more than one of these banks. What happens to these accounts? Must I close one account?

• No. You need not close the account, and both accounts will continue. You can continue to operate all the accounts that you currently have.

2.2 Will I be required to maintain a new Minimum Balance in the new amalgamated bank?

• Minimum Balance Requirements will remain unchanged till amalgamation comes into effect. Any future changes will be communicated well in advance.

2.3 How will interest rates on my savings account or RD/FD change? How will I know in case of any change?

• The current rate of interest for existing RD/FD will continue until maturity. • After amalgamation, any changes in deposits related interest rates will be displayed with advance notice on the Bank's website as well as in the branch premises.

2.4 Will the insurance policy that I have taken with one bank be affected by the amalgamation? Who do I pay premium to after AED i.e. 1st April, 2020?

• All the insurance policies taken through any of the Banks will be valid till maturity. • For Policies to be taken after AED, the terms and conditions will be different and will be intimated to the intending investors before taking the policy.

2.5 Will products/schemesoffered by Andhra Bank and Corporation Bank be carried over to the amalgamated entity?

• Currently, all products /schemes are being harmonized across the banks for the customer to get a uniform product or experience across the amalgamated entity. • Please expect a separate announcement with a list of products/schemes in due course.

2.6 Whether pre-mature withdrawal Penalty will be levied for the deposit accounts in the Amalgamated Entity?

• Existing term deposit accounts will continue as per the existing premature withdrawal penalty charge norm. • Pre-mature withdrawal penalty for a particular deposit product or across products if applied for the merged entity, will be applied/charged with prior information to the customer.

2.7 Will there be any changes for the various charges for various schemes being applied by respective banks in the merged entity?

• After amalgamation, any changes in the charges for the various schemes will be informed earlier with prior notice to the customer.
• Further, the customer can get the detailed information from Bank’s website "www.unionbankofindia.co.in".

Retail & Agriculture Loan Account Customer

3.1. What will be the status of existing loan account numbers?

• Loan account numbers will not undergo any change on immediate basis.

3.2. Will the rate of interest (ROI)change post AED i.e. 1st April, 2020?

• For existing accounts the ROI will only be reviewed at the time of renewal/enhancement/modifications (if any) • In case of new accounts sanctioned on or after AED, Union Bank of India’s ROI shall be applicable.

3.3. Will there be any changes in service charges for existing loan accounts post AED i.e. 1st April, 2020?

• Yes. The revised charges have already been posted on bank’s website www.unionbankofindia.co.in.

3.4. What will happen to suits filed against defaulting borrowers?

• They will be continued to be fought in the court of law as hitherto.

3.5. What will be the new ROI & service charges structure and whether the same will be applicable to existing borrowers also?

• ROI & Service charges in respect of existing borrowers will be reviewed at the time of renewal/enhancement/modification if any.

3.6. How will Kisan Credit Card (KCC) loan account be affected by amalgamation?

• There will not be any effect on KCC. Existing loan account numbers will continue and existing documents will continue to be valid till renewal/enhancement/modification if any

3.7. Can I get Prompt Interest Subvention for KCC loan in Union Bank of India?

• Yes. As per GOI guidelines prompt subvention up to Rs. 3.00 Lakhs for KCC loan is eligible.

3.8. In case of enhancement of KCC limit should I have to close my earlier KCC loan?

• No. Enhancement of KCC limit will be as per normal procedure. The existing KCC loan will be considered for enhancement of limits.

3.9. Whether my ROI will undergo change post AED for earlier availed Agri Term Loan A/c?

• In case of existing Demand/ Term Loans, existing ROI will be applicable linked with the applicable reference rate i.e. MCLR/BPLR/ Base Rate or any other such rate.
• In case of overdraft accounts/ Cash Credit Accounts, the Rate of Interest will be reviewed at the time of renewal/enhancement/modification if any.

3.10. Do I need to give fresh mandate for standing instruction for payment of loan instalments?

• Not required

3.11. Whether my loan account will be transferred to a new branch?

• No. It will remain with your current branch for now.

3.12. Will there be any change in service charges post AED?

• Details of service charges are available on www.unionbankofindia.co.in.

3.13. I have a loan facility sanctioned in March 2020. Can I get the disbursement post AED or does it require new sanction?

• No. Disbursements will be done as per original sanction terms & conditions mentioned in sanction note.

3.14. In case of any additional requirement whom should I approach?

• The Branch Manager where the account is presently held.

3.15. Will there be any change in repayment schedule of my existing loan?

• No. Terms & Conditions of existing loans will continue.

3.16. What will happen to my subsidy received under Govt. scheme?

• All subsidies will be available to the borrowers as per respective scheme guidelines and the status of the same will not be affected by Amalgamation.

3.17. Can I transfer my loan accounts to a new branch convenient to me? If yes, what procedure I need to follow?

• The decision on the same can be taken by the branch head of originating branch & competent authority as per bank guidelines.

3.18. What will happen to my original title deeds deposited with existing bank after merger?

• Title deeds will continue to remain with the original branch in which they were deposited till the currency of the loan.

Corporate and MSME Customers

4.1. Will I get a new loan account number upon merger?

• No. Existing loan account numbers will continue. Any change in number shall be made with prior intimation of customers.

4.2. Do I need to execute new documents?

• No. Existing documents will continue to be valid.

4.3. Whether my ROI will undergo change w.e.f. 01.04.2020?

• No. ROI will be revised on the date of review as per the guidelines prevalent at that point of time.

4.4. Do I need to give fresh mandate for standing instructions for payment of loan instalments?

• Not required.

4.5. Whether my loan account will be transferred to a new branch?

• No. It will continue with the same branch for now.

4.6. I have a loan facility sanctioned prior to Amalgamation Effective Date (AED). Can I get disbursement post AED or does it require new sanction?

• No. Disbursements will be done as per existing sanction.

4.7. In case of any additional requirement whom should I approach?

• The Branch Manager where the account is presently held.

4.8. I have a valid Bank Guarantee do I need to get it revalidated w.e.f. 01.04.2020?

• No. BGs will continue to be valid.

4.9. What will be the status of LCs issued prior to AED?

• LCs already issued will continue to be in force. Payments will be made on due date as per terms of the LC.

4.10. Will there be any change in periodicity of submission of control statements like stock statement etc.?

• No. Any modifications will be effective only from the date of review.

4.11. In case of any requirement of adhoc/excess will I get it as I was getting earlier?

• Yes, however the assessment will be as per the guidelines.

4.12. Will there be any change in repayment schedule of my existing loan?

• No. Terms & Conditions of existing loans will continue.

4.13. What will happen to my subsidy received under Govt. scheme?

• All subsidies will be available to the borrowers as per respective scheme guidelines and the status of the same will not be affected by Amalgamation.

4.14. What is the impact of Union MCLR on the existing clients of Andhra Bank & Corporation bank?

• MCLR is calculated as per the framework and will be declared every month on prior intimation basis.
• Accordingly, same shall be calculated after amalgamation. As the methodology is same, the variance shall not be significant.

4.15. Who can be a prospective customer approach for starting a new relationship in corporate accounts?

• Any customer having minimum external rating of BBB and above can approach for credit facility from Union Bank of India.

4.16. How will customers of Andhra Bank & Corporation bank operate credit facilities post amalgamation?

• They will continue to operate the Term Loan &Working Capital as presently enjoying except common working capital borrowers.
• For working capital borrowers of common customers, the same shall be shifted to UBI Branches fully.
• Customers may not face difficulty as it is dealing with UBI presently through the same Branch.

4.17. Whom to approach for the service issues faced in the branch level?

• Any corporate customer (existing or new) can approach the branch directly. In addition to this you can reach over customer care directly 1800224444/18002082244 or may write to mail id customercare@unionbankofindia.com.

4.18. How the products / services of Union Bank (not presently available to the customers of Andhra Bank & Corporation bank) shall be extended post amalgamation?

• Any existing corporate customers of the merged entities shall have the option to avail the said products / services subject to compliance as per Bank’s guidelines.

4.19. Can the new customers avail the FCNR (B) facility & ECB facility?

• Yes, subject to compliance as per Bank’s guidelines and RBI guidelines.

4.20. What are specialized Branches? Is there any minimum limit criteria to avail limits from them?

• For Corporate clients, Bank, based on constituent’s aggregate exposure, has developed a structure of specialized branches namely Mid Corporate Branches, Industrial Financial Branches.
• The constituents having aggregate exposure of more than Rs.50.00 Crs and less than Rs.150.00 Crs shall fall under mid corporate group and aggregate exposure more than Rs.150.00 Crs shall fall under large corporate category.

4.21. What will happen to existing concession / deviations allowed to Andhra / Corporation Bank customers?

• Existing concessions / dispensations to continue till next review and a suitable view shall be taken by taking best interest of Customers& Bank into consideration at the time of review.

4.22. Whom to submit the fresh proposal after amalgamation?

• Union Bank of India has one of the largest network of domestic Branches spread over all nook & corner of India. All these branches are manned by highly experienced & skilled personnel ever ready to be of service to the customers.
• All you have to do is to simply approach our Branch Manager, apprise him / her of your need, and, he / she shall be too glad to guide you how to proceed further according to your specific needs.

4.23. What will be margin on credit facilities after amalgamation?

• The margin shall be recalibrated to arrive at the best fit to the industry.

4.24. What will happen to pending issues / proposals?

• Those shall be considered further onward basis.

4.25. What about credit facilities of Andhra Bank & Corporation bank, which are not available in Union Bank of India?

• The products of all the three amalgamating Banks have been harmonized to new products. • New credit facilities will be sanctioned only in the form of New Products for the amalgamated entity. • Same can be extended as per guidelines / policy. However, the existing credit facilities sanctioned till AED will continue, as it is, till its maturity/review date.

4.26. Whether Supply Chain Finance (SCF) will be available to existing customers of Andhra Bank & Corporation bank? If yes then what will be modus operandi?

• The borrowers of Corporation Bank & Andhra Bank can avail the facility and for operational convenience, they can operate through Union Bank of India Branches nearest to them till IT integration as it is fully FINACLE 10 integrated.

4.27. Can I transfer my loan accounts to a new branch convenient to me? If yes, what procedure I need to follow?

• The decision on the same can be taken by the Branch Head of originating branch & competent authority as per bank guidelines.

4.28. What will happen to my original title deeds deposited with existing bank after merger?

• Title deeds will continue to remain with the original branch in which they were deposited till the currency of the loan.

4.29. My loan account is with Andhra / Corporation Bank under specific product, what will happen to my account post-merger?

• In Case of Term Loan the account will continue as per the existing guidelines in which the account was opened throughout its tenure. In case of Working Capital the account will continue as per the existing guidelines in which the account was opened till the next review. After review, the account will be as per new terms and conditions.

4.30. My loan account is maintained with Andhra / Corporation Bank under the specific product with added benefit of concessional rate of interest and charges. What will happen to my account post-merger?

• In Case of Term Loan the account will continue as per the existing guidelines in which the account was opened throughout its tenure or up to the time of its review.
• In case of Working Capital the account will continue as per the existing guidelines in which the account was opened till the next review. After review, the account will be as per the new terms and conditions.

4.31. My loan account is maintained with Andhra / Corporation Bank under the Government sponsored scheme i.e. Mudra Scheme, Stand Up India Scheme, NULM Scheme. What will happen to my account post-merger?

• In Case of Term Loan the account will continue as per the existing guidelines in which the account was opened throughout its tenure.
• In case of Working Capital the account will continue as per the existing guidelines in which the account was opened till the next review. After review, the account will be as per the Union Bank of India Government sponsored product guidelines which will be uploaded on the website.

4.32. What will be the status of loans under Govt. schemes like PMMY, Standup India, PMEGP, NULM etc?

• Existing accounts will continue under relevant schemes till the currency of the loan. However, post AED, all new accounts shall be opened under new scheme codes which will be advised to all the branches separately.

4.33. Will there be changes in the terms and conditions of my foreign currency loans and/or any other lines of credit?

• There will be no immediate changes in any terms & conditions of existing credit facilities. • Any changes in the terms & conditions will be informed in advance to avoid inconvenience to the customers.

4.34. Will my Gold Card Status of Exporters change post amalgamation?

• No. The status of a customer will continue to be the same post amalgamation.

4.35. Will the details of my Intermediary bank change post Amalgamation?

• As of now no change is contemplated in the existing flow of operations.
• In case of change, appropriate initiatives will be taken to intimate customers well in advance about the change in bank Swift Code and account details for smooth transfer of funds.
• This will enable the bank’s customers to intimate the changes in Bank details to their customers. Even after change, arrangements are being made with corresponding banks for re-routing credits to Union Bank of India’s NOSTRO accounts upto 6 months

4.36. I have received an advance remittance in Andhra Bank/Corporation Bank. Now after amalgamation I am submitting the export documents in the Amalgamated Entity Union Bank of India. What will be the status of e-BRC?

• There will be no change in the existing flow of operations.
• However, post amalgamation the process of realising the bill will be handled by Union Bank of India wherein system will be provisioned to pick up the advance remittances of erstwhile banks and realise the final shipping bill.
• Hence, e-BRCs shall continue to be issued post amalgamation.

4.37. What will happen if my export bill is discounted in Andhra Bank/Corporation bank and the payment is received in Union Bank of India post amalgamation?

• There will be no change in the process. As usual the credit will continue to be received in the NOSTRO Accounts of individual banks as hitherto and bills will be realised.
• In case the funds are received in Union Bank of India’s Nostro account, it will be transferred to AB/CB in “Bank to Bank” mode

4.38. Will my Export/Import transactions take place at the branch level or at a Specialized Trade Finance Facilitation centre (Back Office)?

• All transactions will continue with existing procedures.
• All the three banks are at different level of Back Office operations. As centralization is expected to bring in standardization, better compliance, quicker TAT and error free operations, Back office mode is being preferred.
• To cater customer’s transactions of urgent nature, a special mechanism is being planned to process those transactions before the end of day.

Internet, Mobile& DigitalBanking

5.1. Will internet and mobile banking services be affected by the amalgamation?

• No. Internet & Mobile Banking services will continue as per normal.
• Internet Banking: Usernames & passwords will remain the same. All 3 internet banking portal will continue to be active for now. Please continue to use your existing internet banking portal for now (i.e., Union Bank customers may continue to use the Union Bank net banking portal, erstwhile Andhra & Corporation Bank customers may continue to use their existing internet banking portals for now).
• Mobile Banking: Usernames & passwords will remain the same. All 3 mobile banking Apps will continue to be active for now. Please continue to use your existing mobile banking App for now, and you do not need to download any new App for now.

5.2. Can I use Bharat Bill Payment Service after merger of three banks?

• Yes. Bill payment service is available after the merger.

5.3. What about the charges of NEFT/RTGS from Union to Andhra/ Corporation and vice versa?

• No charges will be levied.

5.4. Would I get the option of keeping a certain customer ID if I have accounts in more than one bank?

• The option to keep a preferred CustomerID will be provided. You will receive a separate communication about the same.

5.5. I have accounts in two of the three amalgamating banks. Will my Customer ID be the same for net banking purposes or all my accounts will be integrated under a common Customer ID?

• As per RBI guidelines, a customer should have only one customer id irrespective of number of accounts. Any change in Customer ID will be communicated to the account holder well in advance.

5.6. Is there need to be a change in the bank to be used with respect to merchant payment like ticket booking, E-commerce, etc.?

• No. All the existing online payment services will be continued without any disruption.

5.7. For customers, the third party beneficiaries (Interbank/International/IMPS) added in their net banking account previously, will the same details be available or will it get changed?

• There are no expected changes and they will continue as present.

5.8. I have enabled auto debit and auto credit facility on my accounts. Will I have to make a fresh application to initiate these services after the amalgamation?

• Your existing Standing Instructions will continue without any change.

5.9. How will my ECS mandate get impacted by amalgamation?

• ECS Mandates have been changed to NACH Mandates as per RBI.
• The existing NACH mandates will continue and will not be impacted.

NRI Customers

6.1. In case NRIs intend to open the account from abroad, can be documents/ forms be got signed in the presence of officials of correspondent bank or Indian Embassy/High Commission?

• To the extent possible, the forms/documents should be got signed by account holder in the presence of authorized official of correspondent. Such Signatures should be attested by the above said official under seal. If this arrangement is not possible, signatures can be done by account holder in the presence of Embassy/High Commission/Consulate official. A confirmation to this effect should be sought through Registered letter by authorized dealers.

6.2 Whether there will be a change in the Interest rates on my NRE/FCNR deposit accounts after amalgamation?

• No. The current Rate of interest for existing NRE/FCNR/Term Deposits will continue till maturity. Any change in interest rates post amalgamation, will be displayed on Bank's website and at branches.

6.3 Do I need to re-submit my KYC documents once again?

• If your KYC is already updated in your branch’s record, then you are not required to re-submit your KYC documents once again.

6.4 I have accounts in both the banks. Do I need to close one of the accounts?

• No. The accounts in both the banks will continue. However, as per RBI guidelines, a customer should have only one Customer ID (Cust - ID) irrespective of the number of accounts they have. Any change in this regard will be intimated well in advance.

6.5 Whether auto renewal of deposit is available with the amalgamated Bank?

• Yes, deposits will be renewed automatically in the base branch as per the contract entered excluding Tax Saver Deposits, Capital Gain Account Deposits, any other deposit products withdrawn by the Banks, FCNR Deposits etc.

6.6 Whom to contact for any dispute regarding rate of Interest of any of the threeBanks?

• Please contact the base branch or Call centre or register your grievance in our Grievance Redressal Portal.

6.7 Whether my account number will change?

• No. The existing Account number will continue as-is. Any change will be made with adequate advance notice.

6.8 Will my other account details change?

• No. The account details such as IFSC, MICR, SWIFT Details etc will continue as-is. Any change in this regard will be intimated well in advance.

6.9 How will I remit money to my NRE A/c?

• There will be absolutely no change in the flow of operations. You can always credit your SB NRE Account by the following means:
• Transfer from another NRE / FCNR (B) account
• Transfer from another NRO account (subject to limit)
• Fresh remittance from abroad through banking channel
• Personal cheques drawn on foreign account
• Proceeds of Foreign Currency Notes / Travellerscheques tendered by NRI / PIO / OCI, while visiting India. Amounts in excess of USD 5000 (or equivalent) in currency or USD 10,000/- (or equivalent) in Travellerscheques should be accompanied by a Currency Declaration Form
• Drafts issued by bank / exchange companies abroad
• Interest, dividend and maturity proceeds of investments made in India etc on repatriable basis.

6.10 How do I repatriate my funds from NRO account?

• Repatriation refers to the transfer of Indian Rupees from your Non-Resident Ordinary (NRO) Rupee Checking Account or NRO Deposit either in foreign currency to your overseas account or FCNR Deposit, or in Indian Rupees to your Non-Resident External (NRE) Rupee Checking Account.
• Repatriation of funds from NRO Accounts is currently limited to US$ 1 Mio (or equivalent) per financial year in India (April 1 – March 31) per Account Holder on the Account, subject to documentation requirements. The process flow of sending outward remittances will be the same.

6.11 Will Toll Free numbers remain the same after merger?

• Yes, Toll Free numbers will remain the same after merger. We are also in the process of setting up a dedicated call centre for amalgamation.

6.12 Whether customer care number for Corporation Bank/Andhra Bank is different from Union Bank of India’s customer acre number or can I call the same Toll Free number?

• You can call on both the numbers.

6.13 What about my Digital Banking Channels viz Mobile Banking/Internet Banking/ UPI/ BBPS/BHIM/Prepaid Cards?

• No change in any of the processes. All applications of the three banks will continue to work as it is and functional to service the customers. In case of any changes, we will notify the customers in advance.

6.14 Do the contact numbers of my base branch change after amalgamation?

• No such changes are contemplated during the process of amalgamation.

6.15 Will the amalgamation of the three banks impact my current terms and conditions of loan account?

• No. There will be no immediate changes in any terms & conditions of existing Credit facilities. However, the facilities are to be governed by the guidelines/policies of Amalgamated Bank, post amalgamation. Any changes in the terms & conditions shall be informed in advance.
• However, in respect of interest rates, in case of Term Loans with reset clause, the present ROI will continue till that date. In the case of Working Capital loans, the present rate will remain till next renewal.

6.16 Are there any changes in terms and conditions of Loan against Deposit?

• No. There will be no change in the existing terms and conditions. However, should a change be contemplated, it shall be notified to the customers well in advance.